RETURN & REFUND POLICY

At KILOTH , we want you to be completely satisfied with your purchase. If for any reason you are not, please review our return and refund policy below.

1. Return & Dispute Window

You may request a return, exchange, or refund within 30 days of receiving your order for damaged, defective, or incorrect items.

Requests made after 30 days may not be accepted, except in special circumstances.

2. Conditions for Return / Refund

Items must be damaged, defective, or incorrectly sent to qualify for a full refund or replacement.

For minor issues, a partial refund or replacement may be offered depending on the situation.

Please provide photos or videos as proof of the issue.

Returned items should be in original, unused condition if physically returned.

3. Return Shipping & Fees

Customers typically cover return shipping costs, except for defective or incorrectly sent items, in which case Kiloth will cover the cost.

Returned items must include tracking information to ensure safe delivery.

A restocking fee may apply if the returned item is not in resale condition.

4. How to Return

1. Contact Kiloth customer support with your order number and reason for return.

2. Kiloth will provide a Return Authorization and instructions.

3. Ship the item back using the provided instructions.

4. Once Kiloth receives and inspects the returned item, a refund or replacement will be processed.

5. Refund / Replacement Timing

Refunds are issued to the original payment method (or store credit/exchange if preferred).

Processing may take 5–10 business days after the returned item is received and inspected.

Original shipping costs are generally non-refundable, except for defective or incorrect items.

6. Exceptions & Non-Returnable Items

Customized, personalized, clearance, or final sale items may not be returnable.

Returns for change of mind are generally not accepted unless explicitly allowed, and customers pay return shipping.

Claims for lost or undelivered items require proof from the shipping carrier.

7. Notes & Disclaimers

Kiloth reserves the right to inspect returned items before issuing a refund or replacement.

Kiloth is not responsible for delays caused by shipping carriers or customs.

All disputes and returns must follow this process to ensure proper handling.